Taxi88 Privacy Policy — Malaysian User Information Protection
Taxi88 is committed to protecting the privacy and personal data security of all our users in Malaysia. This document outlines how we collect, use, and safeguard your information.
Effective Date: January 2026 | Version: 1.0
Information We Collect
When you register and use the taxi88 platform, we collect several categories of information to ensure our services run smoothly and securely. Here are the types of information we collect:
Account Information
This includes your full name, date of birth, email address, mobile number, and username provided during registration. This information is used to verify your identity and manage your account securely.
Payment Information
When you make a deposit or withdrawal in Ringgit Malaysia (RM), we record transaction details such as the payment method (Boost, GrabPay, bank transfer), amount, and transaction date. Full bank account numbers or payment card details are not stored directly by taxi88 — they are processed by registered, trusted third-party payment providers.
Device & Browser Information
We automatically collect technical information when you access the platform, including device type, operating system, browser version, IP address, and general location data. This helps us optimise platform performance for Malaysian users accessing via various mobile devices.
Usage Data
Usage activity records — such as pages visited, games played, bets placed, and session duration — are also collected. This data is used to improve the user experience and to detect any suspicious activity.
How We Use Your Information
Taxi88 only uses collected information for legitimate and necessary purposes. We do not sell or rent users' personal data to any third party for marketing purposes. The following are the primary purposes for which your data is used:
- Account management: Verifying your identity, processing registration, and enabling secure login.
- Transaction processing: Managing MYR deposits and withdrawals quickly and accurately.
- Platform security: Detecting fraud, unlawful activity, and unauthorised account access attempts.
- Service improvement: Analysing usage patterns to improve the overall user experience.
- Communications: Sending account-related notifications on transactions, promotions, and relevant platform updates.
- Legal compliance: To comply with the legal and regulatory requirements applicable to the platform's operations.
Cookies & Tracking
Like most online platforms, taxi88 uses cookies and similar tracking technologies to enhance functionality and user experience. Cookies are small text files stored on your device when you visit our platform.
We use several types of cookies:
- Session cookies: Used to maintain your login status during a single session. These cookies are automatically deleted when you close your browser.
- Preference cookies: Saves personal preferences such as your language and display settings so you don't have to reconfigure them each time.
- Analytics cookies: Helps us understand how users interact with the platform so we can make meaningful improvements.
You can manage or block cookies through your browser settings. However, blocking certain cookies may affect the functionality of some taxi88 platform features.
Data Storage, Security & Sharing
Storage & Security
All taxi88 users' personal data is stored on servers protected with industry-standard SSL encryption. Database access is restricted to authorised personnel only and is subject to strict security procedures. taxi88 conducts regular security audits to ensure that data protection systems remain up to date and effective.
Your information will be retained for as long as your account remains active or as long as necessary to fulfil the purposes stated in this policy. When the information is no longer needed, it will be securely deleted or anonymised.
Sharing with Third Parties
Taxi88 does not sell, rent, or disclose users' personal information to third parties for marketing purposes. However, we may share certain information in limited circumstances:
- With trusted payment providers to process MYR transactions.
- With technical service providers that help operate the platform.
- When required by law or a valid court order.
All third parties working with taxi88 are required to meet security and data confidentiality standards equivalent to our own.
User Rights, Policy Changes & How to Contact Us
User Rights
As a taxi88 user, you have the following rights regarding your personal data:
- Right to Access: You may request a copy of the personal information we hold about you at any time.
- Right to Rectification: If the information we hold is inaccurate or out of date, you have the right to request an immediate correction.
- Right to Erasure: Under certain circumstances, you may request that your personal data be deleted, subject to any legal obligations that may require us to retain specific records.
- Right to Object: You may object to the processing of your data for specific purposes, such as marketing communications.
Changes to This Policy
Taxi88 reserves the right to update this Privacy Policy from time to time. Users will be notified of any significant changes via in-platform notifications or email. The latest version of this Privacy Policy will always be available on this page, with a clearly indicated last-updated date.
Contact Us
If you have any questions, concerns, or requests regarding your privacy and data protection, please reach out to the taxi88 support team via:
- Email: [email protected]
- Section FAQ for general enquiries
Our team is ready to assist in both Bahasa Melayu and English, 24 hours a day, 7 days a week.
Still Have Questions About Your Privacy?
Contact the taxi88 support team or visit our FAQ section for a more detailed explanation of how we protect your data.